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What jom98 Does With Your Personal Information

Your account data belongs to you. This page sets out exactly what information jom98 collects when you use our platform, why we collect it, and what controls you have over it — no vague legal filler, just a straight account of our data practices.

Data collected only for account and service useTouch 'n Go eWallet, Boost, GrabPay payment data handled securelyYour right to access, correct or request deletionNo sale of personal data to third parties

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the data we hold on your account, request a correction, or ask us to delete it, our support team handles these requests directly. Reach out through any of the channels below and state clearly that your message is a data privacy request — this helps us route it to the right team quickly. We aim to acknowledge every privacy request promptly and resolve it within the timeframe required by applicable law.

Live Chat Open the live chat widget from any page on jom98. Mention your account username and describe your data request — the team will log it and follow up.

Email Support Send your privacy request by email with your registered account details. This channel is suitable for detailed requests such as full data access or account deletion.

Account Help Desk Log in to your jom98 account and navigate to the Help section. From there you can submit a formal account query that our support team reviews directly.

What We Collect and Why We Hold It

jom98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to operate it: your name, contact details, and the payment method you choose — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Transaction records tied to your account wallet are

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retained for security verification and to resolve any payment disputes. We also collect device and session data — browser type, operating system, IP address — to protect your account from unauthorised access. Cookie data helps us remember your login state and display the platform correctly on
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your device, whether you are on a phone in Subang Jaya or on a desktop at home. We do not collect more than we need, and we do not share your personal data with third parties for their own marketing. Data shared with payment processors like
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Touch 'n Go eWallet and Boost is limited strictly to what those processors require to complete your transaction. Retention periods follow applicable data protection obligations; account data is held for as long as your account remains active and for a reasonable period after closure to satisfy
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any outstanding legal requirements.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How jom98 Manages Your Account Data

Data security is not a side policy at jom98 — it is built into how your account functions from the moment you first log in. We use SSL encryption across all account pages and payment flows, so data moving between your device and our servers is protected in transit. Here is a clearer picture of the four areas that matter most to your privacy.

Account Security

Every login session on jom98 uses OTP verification tied to your registered contact. Suspicious login attempts trigger an automatic account flag, and our team reviews these cases before access is restored.

Cookie Use

We use session cookies to keep you logged in and functional cookies to store your language and display preferences. We do not use third-party advertising cookies to track you across other websites.

Payment Data Handling

When you deposit via Touch 'n Go eWallet, Boost or GrabPay, the transaction is processed by the relevant payment provider. jom98 receives only a confirmation reference — we do not store your full wallet credentials on our servers.

Data Retention and Deletion

Your account data is kept for as long as your account is open. Once you request closure and all outstanding balances are settled, we begin the deletion process in line with applicable legal retention requirements.

Common Questions About Your Data Rights

These are the questions we hear most often from account holders about how we handle personal information. If your question is not covered here, reach out via live chat or email and we will respond with a specific answer for your account.

We collect your name, email address, contact number and the payment method you register — for example Touch 'n Go eWallet, Boost or GrabPay. Device and session data is also logged for security purposes.

No. We do not sell, rent or share your personal data with third parties for their own commercial use. Data shared with payment processors is limited strictly to completing your transaction.

Contact us via live chat or email stating that you want a data access request. Provide your registered account username so we can locate your records and respond within the required timeframe.

Yes. Once your account is closed and any remaining balance is settled, submit a deletion request through our support channels. We process it in line with applicable legal retention requirements for financial records.

We receive only a transaction confirmation from the payment provider — your wallet credentials and PIN are never stored on jom98 servers. All payment pages use SSL encryption throughout the session.

We use session and functional cookies to keep your account login active and remember display settings. You can manage cookie preferences in your browser settings, though disabling session cookies may affect how your account loads.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What jom98 Does With Your Personal Information

How to Reach Us About Your Data

How jom98 Manages Your Account Data

Account Security

Cookie Use

Payment Data Handling

Data Retention and Deletion

Common Questions About Your Data Rights

01 What personal data does jom98 collect when I open an account?

02 Does jom98 sell my personal data to third parties?

03 How do I request a copy of the data jom98 holds about me?

04 Can I ask jom98 to delete my account data?

05 How does jom98 protect my payment details when I use Touch 'n Go eWallet or Boost?

06 Does jom98 use cookies, and can I turn them off?

Privacy Policy

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