Reference

Our Legal Terms, Your Account Rights

These terms set out the conditions under which your jom98 account operates, including how we handle your data, how disputes are managed, and what applies when you use local payment methods like Touch 'n Go eWallet, Boost, or GrabPay.

Jurisdiction-Dependent AccessAccount Terms Apply on RegistrationTouch 'n Go eWallet, Boost, GrabPay CoveredData Handling DisclosedContact Paths Clearly Stated
jom98 Our Legal Terms, Your Account Rights
ACCOUNT DATA STANDARDS

How We Handle Your Data and Account Security

Your account data — including identity details, payment records from Touch 'n Go eWallet or Boost transactions, and session logs — is held under a retention policy aligned with our legal obligations. We do not keep data longer than necessary, and you may request a summary of what we hold. Here is how we approach each area of account and data governance.

Data Retention

We keep account and transaction records for the period required by applicable law. Once that period ends, data is deleted or anonymised. You may request confirmation of what we currently hold on your account.

Cookie Handling

Cookies support your session state and payment flow — for example, keeping your GrabPay selection active mid-transaction. You can adjust cookie preferences in your browser, though some session functions depend on them.

Account Security

Login uses an OTP step tied to your registered mobile number. If you suspect unauthorised access, contact us immediately through live chat so we can freeze account activity while you verify ownership.

Requesting Changes

To update registered details or request data removal, submit a written request through email support with your account ID. We will confirm the change or explain any legal reason we cannot process it.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, or you need to raise a formal concern, we have three contact paths available. Each route connects you to someone who can handle account and policy queries — not just general help. Pick the channel that works for your situation and we will respond with the relevant policy detail.

Team online

Live Chat

Open live chat from within your account dashboard. Suitable for clarifying how a specific term applies to a recent transaction or account action. Available during operating hours.

Email Support

For formal requests — data access, account review, or written policy clarification — email our support address. We aim to acknowledge formal requests and provide a substantive reply within a stated window.

Account Help Centre

Our help centre carries written answers to common legal and policy questions, including data handling, account suspension conditions and how to request changes to your account record.

Common Questions About Your Rights and Our Terms

These are the questions we receive most often about how our legal terms work in practice — covering access, data, account conditions and how to raise a concern. If your question is not here, live chat or email support can point you to the right policy section.

The core account terms are the same across Malaysia. Regional differences only arise where local law creates them. Access itself depends on whether use is permitted under the law in your area.

We hold your registration details, session logs, and payment records — including Touch 'n Go eWallet, Boost and GrabPay transaction history. You can request a summary by contacting us through email support with your account ID.

Yes. Submit a written deletion request via email support. We will confirm deletion or explain if a legal obligation — such as a transaction retention requirement — means we must keep certain records for a defined period.

You have the right to request a formal review. Raise it through live chat or email support, referencing the specific term and the account action in question. We will respond with a reasoned explanation.

All payment activity via DuitNow, FPX, GrabPay, Boost or Touch 'n Go eWallet is governed by our transaction policy. We log method, amount and timestamp. Disputes over posted amounts should be raised within the window stated in your account terms.

Yes. Account suspension may follow suspected fraud, a violation of account terms, or a legal requirement. We aim to notify you before taking action where possible, and you may request a review after any suspension.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.